We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments, which is why our support team are here to help. We’ll work with you to provide support that’s tailored to your individual circumstances and based on what you can afford to pay.
Your credit score will not be impacted by contacting us to find out what options are available.
We may be able to consider making some changes to your mortgage account for a short period of time to help you manage your payments. It’s important to remember that if we’re able to agree a temporary change to your mortgage payments, the amount unpaid will still be owed when the change comes to an end. If you pay less than the interest due your mortgage balance will increase, as will the amount of interest you pay over the remaining term of the mortgage. We’ll also need to report the arrangement to the credit reference agencies, which could affect your ability to borrow money in the future.
If you want to talk to someone please call our financial support team as soon as possible on 01634 821273, they’re available between 8am and 6pm Monday to Friday. You may also find it useful to visit the MoneyHelper or UK Finance websites for out-of-hours assistance. In addition, we’ve also listed some free third party resources at the foot of the page.
Information we’ll need:
To help us consider what support we can give you, we’ll need a full understanding of your current income and expenditure.
We’ve worked alongside Paylink Solutions to create an online income and expenditure form for residential borrowers or buy to let borrowers who have up to and including three rental properties.
Completing this form will allow us to assess the information before we call you to discuss your options. We aim to deal with all requests within five working days.
If you’re a buy to let borrower with four or more rental properties call our financial support team on 01634 821273 instead.
If we’re unable to offer assistance, our team will provide guidance on what steps you need to take and may suggest that you seek independent financial advice. We cannot offer advice about debts you hold with other organisations. In such instances, you should speak to the organisation involved and/or approach an independent free debt advice service. Contact details for some of these services are listed below. There are also a number of self-help tools, money guidance sites or debt advice options which are available to you at the foot of this page.
PayPlan
Offers free, simple, independent debt advice to anyone who needs it. Their mission is to help people become debt-free through clear, honest advice and solutions that work.
Their help is free to everyone, with no obligations, strings attached or hidden costs.
To help improve your relationship with money, PayPlan has resources available such as list of organisations to support your mental health, as well as offering tools to help you organise your finances.
They could help you with:
Visit PayPlan today and take control of your financial future.
Financial support charities
Personal advice websites
Credit reference agencies
If you’d like to improve your finances, it could help to look at the bigger picture and create a budget showing all of your incoming and outgoing finance.
Find the budget planner that works for you:
Once you’ve made a budget, you can prioritise your important bills or debts and spot where you could make your savings.
Even if you’re not facing financial difficulties, we’ve listed some of the things that could help you save.
Top tips
Food and drink
Leisure
Energy